Forum Discussion
Linking Slim 2 controller to LG Tv
The connection between my Slim 2 Telus Controller and the TV suddenly quit working. Cannot turn on/off TV, change channels, control volume... Nothing!
I have be through the instructions 4 or 5 times and with 3 controllers (the one I was using, an pervious one I had used and a brand new never used one). Nothing happens. Change batteries, restarted my Optiks connection by unplugging everything and leave for 5 minutes or maybe more...nothing
Even on the first step - point controller at TV and hold options button until green light flashes twice.... green light doesn't even flash. One time it did flash nothing else happened after that.
I had some apps installed and can access those via the LG controller but no internet TV?
Any ideas or suggestions? Thanks
15 Replies
As far as I can tell the Telus remote only controls the TV volume.
If you run the reboot, it should ask if you want to pair with TV, have you tried that? If yes then the codes suggested will need to be done until the volume works the TV.
Just a thought, have you checked the battery orientation when you put the new ones in?
I assume you already checked the batteries on the remote? [edit, yeah you check it already]
Does the remote light flash when you press any button?
Hi Xray;
- Thanks for the reply. No. I think at one time the light did blink once (supposed to blink twice) while pushing the "options" button, but in any case it did not work
- Yes I changed the batteries and went through all the steps that are posted in Telus help an number of times.
- Also went through all the settings on the TV to see if there was anything there. Nothing worked. But there was one setting of some sort (Didn't think - duh - to make note of which one) that responded by giving me a message of "No Signal"
Does the remote light up if you press the number buttons or any of the other buttons besides the option button?
TELUS_SupportOfficial Support Team
Do you have the newer Optik equipment? If so, have you tried the resync process with the following codes:
017
273
266
178
059
197
Thank for your reply.
I am not sure, we have had the Optik for a few years (guessing at least 5 years). The problem is that it appears I don't seem to have any connection between the controller and the TV. When I hold down the "options" button I do not get the green light flashing, and have no opportunity to even enter any code.
At one time in my poking around on the TV settings and checking out options I got the message that said there was no signal. I don't remember at what point that was, but do remember at the time thinking that it appeared to be related to the problem but didn't know how to rectify it.
I do have the LG controller that came with the TV and can access the TV channels. YouTube, and other apps that I use. But of course do not have access to the options controlling recording, pausing, and the TV Guide etc, that I do using the Telus Slim 2
One other thing, I recently started using the LG ThinQ app on my cell for interacting with the TV. Is it possible that maybe somewhere along the line that is messing the system up?
- TELUS_Support
That could be the reason, and there's always the possibility that you need a replacement remote as well. You could always reach out to our Home Services team to inquire about that.
