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Licensing not acquired Error - On Demand
When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up. I’m still able to watch On Demand through the OptikTV app though. I’ve tried...
Hi optikuser1 Tigger TelusSucksBad katchoo Mavadines riddler1473 JAVEY Scottps JenCG Rackcity
The team discovered an issue yesterday evening affecting VOD playback on 4K PVRs and Wireless Digital Boxes. It should be resolved now - if you are still encountering an error I would recommend rebooting your box and trying again. Thanks for your patience.
No ideas but it’s happening to me right now too and all I did was come home lol. Maybe systemwide issue.?!
KHR
TELUS Team Member
TELUS Team MemberHi optikuser1 Tigger TelusSucksBad katchoo Mavadines riddler1473 JAVEY Scottps JenCG Rackcity
The team discovered an issue yesterday evening affecting VOD playback on 4K PVRs and Wireless Digital Boxes. It should be resolved now - if you are still encountering an error I would recommend rebooting your box and trying again. Thanks for your patience.
- Mine is still doing this tonight, never happened before
Having had the same issue, and calling Telus, a very friendly technical rep told me it was a system wide problem that was being worked on. This morning everything is fine. To all those saying Telus sucks (and worse!) when dealing with any computer equipment, s*** sometimes happens! I have been with Telus for many years now and this is the first issue of this kind we have experienced! We originally switched from Shaw because of poor overall service - waiting up to 2 weeks for a service call was only one issue! Any issue with Telus equipment has been fixed with a phone call! Kudos to Telus from a long time satisfied customer!
