Forum Discussion
It's Time For Telus to Adjust Theme Packs
I brought this up before in a different thread but with all the recent channels being dropped ( and more coming on January 1st ) I really think it's time for Telus to adjust a lot of their theme packs. After January 1st there will be a lot of theme packs with only 3 channels and even a few with only 2 channels:
Favourite Film - no upcoming changes but still only has 3 channels
Laughs & Cheers - no upcoming changes but still only has 3 channels
Adrenaline - lost OLN back in September and will be losing Discovery Velocity on January 1st which will leave only 2 channels in this theme pack
Explore - losing Animal Planet on January 1st which will leave only 3 channels in this theme pack
World & Beyond - losing Discovery, Investigation Discovery and Discovery Science on January 1st which will leave only 2 channels in this theme pack
Now I'm not suggesting that every theme pack should have 10 channels in it but only having 2 or 3 channels is not right either. I know it's not possible to please all their customers but maybe it's time for Telus to look into moving around some channels into different theme packs.
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For those eagerly awaiting for Telus to update the packages on their website, it's finally happened.
I still find it a crazy that when on the Telus optik overview and you are choosing your packages it still lists Paramount Network. That channel has been gone since Jan 1 2024.
TELUS_SupportOfficial Support Team
Where are you seeing this?
There must be a value $ assigned to each available channel inserted into theme packages. So why not assign that value and let me pick what I want to subscribe to. As I just found out today, I had occasional charges for Prime Time which only included one channel I may have been interested in, which was deleted.
When you get a theme pack, are all those included something you would have bought individually?
I completely agree! Most theme packs tend to have one popular channel grouped with 2-3 channels that have nothing to do with one another. A&E is in the Prime Time theme pack with TLC, AMC, and CTV Drama; Showcase is with Lifetime, Slice and W network How do these channels even make sense together as a theme? It seems like a deliberate attempt to force people to go add extra channels at additional cost.
So is USA a part of the World & Beyond package now? I'm trying to redo my theme packs and I can't even find Discovery or USA on here. Also a bunch of discontinued channels are still being mentioned in the theme packs. What a joke. I just want to know what I'm paying for. Also if we could get a list of Free Preview channels, because I swear I am subbed to channels that aren't in either my Essentials or theme packs I'm subscribed to but I always have them.
Maybe if we ask this enough times we'll finally get an answer.
When are the Theme Packs going to be updated with the new channels that were announced? Is Telus going to let us keep paying for hobbled theme packs until they decide to get things working properly?
Also, why are the channels/theme packs I subscribe to different between the web version of My Telus and the app? According to the app, I only have 3 of 4 theme packs. On the web, I have 4 theme packs, one of which only has 1 channel in it. Why do the channels I currently see on my actual box, different than what is actually listed on my bill?
It is such a mess. As a communication company, Telus should be better.
- TELUS_Support
Hi WhyICyyc - No information about new theme packs that we know of. If there are any changes we will be sure to update the site.
The discrepancy could be a bug. Please log in Here and you'll be able to see accurately what theme packs you have. For your TV box you might have a certain view enabled so a theme pack could be missing
Here's the confusion. The PDF that can be downloaded from the website has the updated channels in the Theme Packs.
But if I go to change my plan the theme packs aren't the same as what's listed in that document.
So which one is correct? This is what's very frustrating.
Agreed, the theme packs have less and less channels, shaw still has most of these channels, so why is Telus dropping them. Do not see the price going down.
So it's now official - Telus will be keeping the rebranded USA Network, Oxygen, CTV Speed, CTV Nature and CTV Wild. Check out the December 31st update:
https://www.telus.com/en/support/article/optik-tv-service-updates
I would have to assume they will eventually add the rebrands of those channels.
I hope so but they didn't keep OLN when it switched over to Bravo. That's why I would like to hear something from Telus since 7 channels are now scheduled to be removed from the Telus lineup on January 1st.
- TELUS_Support
@BobArthur You've probably heard this before, and it still holds true, but only a select few within TELUS are privy to that information. Typically we don't release information until it's published to our site, which is to say most of us find out around the same time you do so please check back from time to time for any updates.
