Forum Discussion
Incomplete Hardware Shipment
After almost 3 hours on the phone last week I resolved my account issues and setup a new 2yr agreement. As a part of the new setup I was to receive a 4k PVR (or equivalent) and 4k wireless box for a ...
UNFORTUNATELY, the saga continues. I'm slowly becoming convinced that this is just a doomed project.
The "new" 4k PVR arrived yesterday. Installation was supposed to be a piece of cake. I began this morning at about 10:30 am local time. At about 15:00 local time it was determined that the "new" 4k PVR was not working. A new 4k PVR has been ordered and ANOTHER week of 4k TV is lost along with another 3+ hours of my time also lost! Given all that has happened since since this started on August 14th, I believe that Telus, even at minimum wage, owes me at least one month of service free
Coincidentally, my Telus bill with all the new charges arrived yesterday! They're efficient at some things! A "Happy Camper" I am not!
TELUS_SupportOfficial Support Team
Definitely not the experience we want our customers to have. Feel free to send us a private message and we can look into things with you.
