Forum Discussion
Incomplete Hardware Shipment
After almost 3 hours on the phone last week I resolved my account issues and setup a new 2yr agreement. As a part of the new setup I was to receive a 4k PVR (or equivalent) and 4k wireless box for a ...
FINALLY -- I hope a solution.
I got through to Telus in Vancouver and, within minutes, they answered BOTH of my questions.
1) Where is the 2nd 4K box? Well it seems like the original guy at Telus was so busy writing up my 41 page agreement he neglected to order my 4k PVR! (In theory it is now processed and should be here early next week.)
2) The new PVR self-install kit comes with the required remote.
So in summary. Telus guy @1 screwed up my order. Telus guy #2 got disconnected and never called back. Telus guy #3 "seems" to have resolved the issues. Oh, I never received a reply to the the "private messages" suggested.
In the process I've lost a week of TV in 4k, a pile of time on hold listening to Telus' horrible voice trying to get me to use their AI assistant and additional time here on the forum trying to get the attention of Telus! This exercise has demonstrated how Telus has turned the customer into the Troubleshooter, the installer and the courier. I have been a Telus/BC Tel customer for several DECADES, hopefully, this subject can be closed when the 4k PVR arrives with a new remote next week!
Finally, Kudos to Michael in Vancouver for his assistance today! He was very understanding and efficient. I just wish I had gotten through to him on Monday instead of Thursday!
TELUS_SupportOfficial Support Team
It's great to hear that you finally found a solution after all the hassle! While it’s frustrating that it took so long, We're glad Michael was able to finally resolve everything for you. We appreciate your feedback and will pass it along to the team.
