Forum Discussion
Incomplete Hardware Shipment
After almost 3 hours on the phone last week I resolved my account issues and setup a new 2yr agreement. As a part of the new setup I was to receive a 4k PVR (or equivalent) and 4k wireless box for a ...
TELUS_Support
Official Support Team
Official Support TeamOk great!
This is a Good News Bad News story.
GOOD NEWS: I finally got through to an agent!
BAD NEWS: Unfortunately, the agent went off to look into my account and I got disconnect! No callback AND I did not want to waste another 30 to 45 minutes on hold. So I have abandon the effort for the moment.
A suggestion for Telus. The device I received yesterday came from Calgary via UPS with a tracking number. WHY can't Telus send the customer the Tracking info? If more than one package ALL the tracking numbers. (Telus showed remarkable efficiency to show me how to return the replaced equipment AND advising me of the costs I might incur if I was late!)
