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Rural_dog's avatar
Rural_dog
Friendly Neighbour
3 years ago
Solved

I only want channels I subscribe to in my guide

I went to the settings where I select and deselect my channels, but then I go to my guide, and they're ALL still there..
I don't want to see shows I can't watch on my guide.

I also want to delete any shows I have to pay for. Can I have them not show up?
  • Where do you see "show only selected channels"?

    In the Guide Settings->Customize Channels the choices are Save, Don't Save, Check All and View unchecked.

    In Favourites lists the choices are All Channels, Subscribed Channels, plus whatever lists you may have added yourself.

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  • Rural_dog press Options button on your TELUS remote > select Favourite List > select Subscribed Only > Save. That should show your subscribed channels only in Guide.

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    Hey! Just checking in to see if you're still experiencing this issue. Let me know, thanks!

  • After you create a favorites list you need to select it under Favorites lists as the one you want to use.

  • Where do you see "show only selected channels"?

    In the Guide Settings->Customize Channels the choices are Save, Don't Save, Check All and View unchecked.

    In Favourites lists the choices are All Channels, Subscribed Channels, plus whatever lists you may have added yourself.

  • bookgirl's avatar
    bookgirl
    Friendly Neighbour
    This might seem like a stupid response but once you check the boxes of the channels you get do you then click on ‘save’? I use this feature quite often because I hate seeing the promo channels listed in my guide
    • Rural_dog's avatar
      Rural_dog
      Friendly Neighbour
      Yes, twice! Which is why it's so frustrating to spend the time selecting the channels, save, and the guide is exactly the same!

      I'll try again in a week. Perhaps it was having a bad day? When select your channels, it saves and your guide is only channels you want to see?
      • bookgirl's avatar
        bookgirl
        Friendly Neighbour
        It is. I even go back in and unselect channels that were promotional (HGTV) but no longer are so that they don’t appear in my guide anymore
  • WestCoasterBC's avatar
    WestCoasterBC
    Icon for Community Power User rankCommunity Power User

    See the follow information to show only subscribed channels here.  There isn't an option to remove shows you have to pay for but you can put a pin on for pay content. See information here.

    • Rural_dog's avatar
      Rural_dog
      Friendly Neighbour
      Thanks. I confirmed that I did as you suggested, and yup, I already selected show only selected channels. And yet it still doesn't work.

      I think the box doesn't like me.