mytaxis
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Neighbour
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How to stop the "press the ok button on your remote to watch recordings"
We have a main telus PVR box that is not connected to a tv. We have 2 satellite boxes. When watching recordings on either box, the message above shows up. It stays on the screen for a second or 3 and flashes sporadically (about 20 times) in a 40 minute recording. It only happens when watching recordings, not live tv. Our boxes, according to Telus, are the most recent version. They have all been restarted. I've shut down the modem into the house and rebooted from there before rebooting the PVR and tv boxes. This has been happening for over a year, and there has been no resolution. Has anybody found the fix for this yet? bwm did you get your fix?
bwm
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Friendly Neighbour
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No, it's still going on. Most annoying when watching sports on pvr which I do a lot of because the remote control (back, forward, skip, pause.....) are disabled when the message is on the screen - sometimes for 10+ seconds.
In the scope of world problems, it's low, but Telus has to be better. I've spent hours on tech support with Telus over the past 2 years and nobody has come up with a solution. I'm told I have the most recent equipment, but Telus should still replace all 4 of my units just to eliminate that as an issue (possibly) That will be by next request. (Telus, if you're listening, please schedule me in for pvr replacement)
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Optik-Kate
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Just Moved In
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Hi mytaxis bwm , A-B is going to reach out to gather account info from you so we can investigate.
In the meantime, can someone share a photo of this pop-up message?
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IWannaC2
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Organizer
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So, after 3 live human tech visits (in addition to the phone and video chats), the removal of non-compatible equipment, the installation of different non-compatible equipment, the re-evaluate of that non-compatible equipment, the installation of 3 (three) mini tower extenders (Boost 6E Minis) which have al placed hg 2 feet of the TV wireless boxes, pair all of the new minis to main Boost tower, and doing obligatory rebooting of equipment, this message and associated quirks still occur while at Ching recordings. During the various conversations, there seems to be repeated mention of a firmware problem, and one mentioned that there was an update around that time that I started seeing this message (August/September of 2023), shortly after having WiFi Plus services installed.
Regardless, the phone techs and live techs don’t agree with each other in terms of possible causes and potential fixes…. and apparently the “backend” department cares nothing about its customers or the satisfaction with the provided services (or lack of).
Kate, is it possible to get a response from “them” or someone who is in charge of “them”, with some answers, intentions, work plans on what is being done to fix this problem?
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IWannaC2
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Organizer
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Current update…. The final option (because Telus doesn’t care) that is available is to replace the 4k pvr and associated wireless tv boxes with the new “Digital” boxes telus us supplying to their new customers (but hiding them from their exiting ones). These are referred to as “evolution” even though not labeled as such.
These are android based, and PVR storage is cloud based with an additional $10 per month charge for that. Additionally, the pvr storage is only for 90 days. The user interface is very poorly designed…I assume by people who do not watch TV or Record and playback shows. The remote does have dedicated Netflix and Prime buttons, does light up when woken up, and also has some voice command compatibility. Navigation throughout the various menus and options is also very, very poorly designed (did I say very). Even though it claims to be an easy self-install, there is no detailed how to manual or instructions. I spent over an hour on the phone with tech support setting up the boxes, as most of my ho- to questions were not covered in the documentation, nor in the online wizards on Telus’ website.
But back to the point of this forum thread…. Since replacing and reprogramming on Friday, there have been no noticed messages or notifications to “press ok on your remote…”. However 3 days doesn’t mean the downfalls of the android system isn’t worse than the previous devil. Hopefully there are many improvements coming in the near future.
If interested, these can be ordered on Telus.com, or the loyalty department….you just need to return the old equipment to Telus…
This customer may be moving elsewhere in the future if Telus continues to care less and less about what it supples to its customers.
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IWannaC2
+3 more
Organizer
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I have noticed recently (since returning to 4k boxes from horrible evolution boxes), that these messages, although sporadic and inconsistent, only appear on my boxes when I am watching a recording while another program is being recorded at the same time.
I noticed this because the little red light on the 4k tv (remote, wireless) box goes out when the message appears on the screen, and lights back up when the message goes away. I have NOT noticed the message when watching a recording that is not playing at the same time as another program is being recorded.
Can anyone else having this problem verify it……it may help telus discover the solution to this “non-existent”, “never heard of it” problem.
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