Forum Discussion

Friendly Neighbour

2 years ago

Solved

Home page when opening TV

I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying...

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Seniors

MrSL
2 years ago
Pressing the 'back button' should clear the screen and just display the current TV channel...

If this doesn't happen then (I'm assuming you have the TelusTV-21T cloud recording box) you could try a system update...

Press: Home > Settings > Device Preferences > About > System Update.

I am assuming your remote control works okay? You are able to select the guide, programs etc with the set top box remote... If not then checkout this page: https://www.telus.com/en/support/article/optik-tv-remote-not-working?intcmp=tcom_personal_search_1_page_cta_fix%2C_program_or_replace_your_optik_tv_remote_control&linkName=search_result_fix%2C_program_or_replace_your_optik_tv_remote_control_all_vertical&linkPosition=search_result_1

Hope this helps! 😉

Lammindy

Friendly Neighbour

2 years ago

Hi Kate, just wondering is there anyway to get an older model of the box so that we can fix this issue. the back button works now thanks.

Now we’re having issues w “low or no signal”