Forum Discussion
Home page when opening TV
I recently switched my grandparents over from ShawTV. Previously, we would open the tv and it would resume the same channel from when we closed it. Now with Telus we’re getting a lot of pop ups saying to login to google and it’s showing a home page with all the apps. My grandparents are in their 90s and are not good with technology. How can I fix this so that they don’t need to navigate a home page.
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Optik-KateTELUS Team Member
Hi Lammindy , just wanted to add that if you press the back button it will dismiss the home screen and the screen will play back any content that was last played. For example, if you played live TV, then it will tune into the last channel played, but if you played a movie/VOD last, then it will play the movie/VOD!
- Thanks Kate, yes I think theoretically that’s what should be happening but even when we press back it stays on the home page.
I did find this link though and it has an option to disable the home page? https://www.telus.com/en/support/article/optik-tv-home-screen-feature- Optik-Kate
The home screen disablement is for the older boxes on a different platform. For the new TELUS TV digital box the feature is still in development. For now, the workaround is dismissing the home screen via the back button on the remote. Can you try holding down the back button? I'm thinking perhaps the box hasn't been updated, so you'd need to press and hold the back button for dismissal.
Back should clear it and pressing guide should replace it
Hi Lammindy currently your only option to Dismiss the homepage screen is by holding down the
arrow button.
According to Telus in their Features Update thread; Q1 2024 (WIP): Default focus on home - requiring only one click of the “back” button to return to the last watched stream
Hope this helps! 😉
- Hi thanks for your reply!
So I tried going “back” but nothing happened. I had to go into apps > live tv with the tv remote.
Is the arrow button you attached on the Telus remote or my tv remote??Pressing the 'back button' should clear the screen and just display the current TV channel...
If this doesn't happen then (I'm assuming you have the TelusTV-21T cloud recording box) you could try a system update...
Press: Home > Settings > Device Preferences > About > System Update.
I am assuming your remote control works okay? You are able to select the guide, programs etc with the set top box remote... If not then checkout this page: https://www.telus.com/en/support/article/optik-tv-remote-not-working?intcmp=tcom_personal_search_1_page_cta_fix%2C_program_or_replace_your_optik_tv_remote_control&linkName=search_result_fix%2C_program_or_replace_your_optik_tv_remote_control_all_vertical&linkPosition=search_result_1
Hope this helps! 😉
you cannot. There are several threads about this and we are told they are working on changing it the way you would prefer. Show grandparents how to bypass is all you can do now.
