Forum Discussion

Spice's avatar
Spice
Organizer
12 months ago

Hayu Down for Maintenance

About 5 days ago we added Hayu to our Optik TV package.  Hayu has been down for maintenance the whole time since we added it.   Is it worth it to wait 2 hours with customer service to try and get a...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

Have you tried restarting your equipment? What specific screen/message is it showing you when you go to the channel? Also, are you trying to access it from Optik and not a smart TV app?

  • Spice's avatar
    Spice
    Organizer
    12 months ago
    Yes we've restarted and sane message appears. I have attached a screenshot of the message on the TV.

    Thanks,
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      12 months ago

      We've forwarded it off to our Optik team who will investigate. We'll let you know once we hear back!

      • MD2's avatar
        MD2
        Organizer
        12 months ago

        Hi Telus support, do you have an eta or explanation on why this is still not working? I can access a few shows by launching the channel from On Demand - Now Streaming section, but even this is only allowing a few shows. Trying to launch Hayu channel 336 from optic tv is not working at all. 

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