Forum Discussion
Hayu Down for Maintenance
About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it.
Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?
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I added the channel also almost a week ago and hasn't worked since hope we get credit!!!!
TELUS_SupportOfficial Support Team
Hey Brans - send us a private message and we will definitely help
My Hayu is still not working?? Do I get a credit?
Brittany [Mod Edit: Removed personal info]
We’ve just added it 2 days ago and it’s also been down the entire time.
Did not work for me through on demand and channel 336 is still under maintenance
- TELUS_Support
Our team is very much aware of this and working on a fix as soon as possible.
- It has been down for the whole month of October so far. That's 15 days I certainly hope that there will be an adjustment to our monthly bill.
Glad it kind of worked for you all too, but yes not all the shows appear so hopefully Telus will have an update here soon.
I just tried to access Hayu a different way and it worked for me now: On remote pressed ON DEMAND, scroll to and click STREAMING, select Hayu. Hopefully this works for you all as well.
- Thanks, that seems to work!
- Thanks so much for the helpful information. I just tried it and about 1/2 of the shows I watch work when accessing Hayu the way you suggested. So it’s a big improvement but I am hoping TELUS is going to complete whatever maintenance work they need to do so all the shows are viewable.
Thank you for this! It's been down forever. You're better than Telus support
us as well. It’s been down for over a week now. What a waste of money and time.
Me too. I signed up for Hayu three days ago and I just keep getting a TELUS message saying it is under maintenance. When will it be working?
- TELUS_Support
We’re currently looking into some ongoing issues with Hayu. At this moment, there’s nothing more needed from your end, but we'll be sure to keep you updated as soon as we have more information.
It's been 15 days at least this is crazy. With all the technology you should have this figured out by now. I certainly hope there will be a discount for a channel we're not receiving.
I have the same issue, very frustrating. Would like an eta from telus for a resolution as seems ridiculous to still not be working.
I've been having the same problem and nothing has worked very frustrated
- TELUS_Support
Have you tried restarting your equipment? What specific screen/message is it showing you when you go to the channel? Also, are you trying to access it from Optik and not a smart TV app?
- Yes we've restarted and sane message appears. I have attached a screenshot of the message on the TV.Thanks,
- TELUS_Support
We've forwarded it off to our Optik team who will investigate. We'll let you know once we hear back!
