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JeffR's avatar
JeffR
Friendly Neighbour
3 years ago

Guide issue - No information

I have the new Google-based Telus TV+ box, and am having some issues with the Guide. Often, when I wake up the TV box from a period of dormancy, the Guide shows "No information" for most channels at ...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi JeffR 

 

When the box wakes up from sleep, the guide refreshes the data from our provider to show the most up-to-date information. Mine is normally instantaneous for current data and time, but when I scroll right for future dates/times, it can take a few seconds to populate. Does yours not populate at all? 

JeffR's avatar
JeffR
Friendly Neighbour
3 years ago

Hi KHR  - my guide is almost fully populated, except for the current hour-block. Almost every channel shows "no information" for the current block, then is fine for the next hour. 

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