Forum Discussion

JeffR's avatar
JeffR
Friendly Neighbour
3 years ago

Guide issue - No information

I have the new Google-based Telus TV+ box, and am having some issues with the Guide. Often, when I wake up the TV box from a period of dormancy, the Guide shows "No information" for most channels at ...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi JeffR 

 

When the box wakes up from sleep, the guide refreshes the data from our provider to show the most up-to-date information. Mine is normally instantaneous for current data and time, but when I scroll right for future dates/times, it can take a few seconds to populate. Does yours not populate at all? 

  • JeffR's avatar
    JeffR
    Friendly Neighbour
    3 years ago

    Hi KHR  - my guide is almost fully populated, except for the current hour-block. Almost every channel shows "no information" for the current block, then is fine for the next hour. 

  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User
    3 years ago

    I've run into a similar issue with mine once before. The guide was just blank and I couldn't select a channel in it. Live TV worked fine if I just changed channels individually. The guide eventually corrected itself but even rebooting the box several times did not refresh the guide data for me that one time I had the problem.

    • JeffR's avatar
      JeffR
      Friendly Neighbour
      3 years ago

      Thanks Nighthawk  - at least I know I'm not the only one. It seems to correct itself for me as well, but I assume that's just because the time catches up with the guide. I did a factory reset on my TV box this morning, at the suggestion of Telus support, and it hasn't occurred again yet today, so fingers crossed!

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