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Vinny1's avatar
Vinny1
Neighbour
9 months ago
Solved

Google streamer (Restart and playback issues)

Anyone having issues with recordings or the restart feature.

 

I either get a black screen or video does not move or play, some channels i hear the audio but the screen picture remains frozen, kind of like a sync issue. Sometimes i get  a playback 001 error.

 

Here is the mystery some channels record fine, also i have no issues on the digital box or app. Ive changed multiple hdmi to test.

 

Thanks

  • Sounds good as long as the team is aware and actively trying. The hardware is amazing for telustv and its the only feature missing. Hdr and sdr is done really well with this unit.

     

    The Telustv works well on Android 12 slightly slower but works well.

    I have multiple rooms and need this to work everywhere.

     

    Thanks again

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  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member

    Hi Vinny1

     

    The development team is aware of the issue and actively trying to diagnose and resolve. This device represents both a new piece of hardware and a new operating system in Android TV 14. With 1000s of Android TV devices in the market, it is difficult to adequately test and support all of them but rest assured this device is a very high priority.

    • Vinny1's avatar
      Vinny1
      Neighbour

      Sounds good as long as the team is aware and actively trying. The hardware is amazing for telustv and its the only feature missing. Hdr and sdr is done really well with this unit.

       

      The Telustv works well on Android 12 slightly slower but works well.

      I have multiple rooms and need this to work everywhere.

       

      Thanks again