Forum Discussion
Free Samsung TV Promo upgrade
I signed up for an internet and TV package with the free Samsung 55" TV promo. At the time of signing up, I was asked if I'd be interested in upgrading it to a larger TV through Samsung. I said...
Just did another search in my spam folder with no luck for anything from samsung or telus.
Any suggestions on a contact point for this? It's sounding like this is probably in Samsung's hands now? I assume they should have an order number, ticket number or something that Telus would have sent to process the order?
A-B
Community Manager
Community ManagerIt does sound that way, as the order process itself gets a point where to proceed the agent chooses to either send your consent to Samsung (for them to call you in a few days about an upgrade) or to not send it. Regardless, you can call our team at 1-888-811-2323 and tell them you'd like for them to send the consent off to Samsung and they should of course know about the offer as it's a currently valid one.
If you do and for whatever reason are told that it's 'not an option' etc. then reply here again and we'll see what we can do.
