Forum Discussion
Error message with new Telus TV+ app on iPad mini
Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encou...
I’ve tried logging out and unchecking tv provider already too
dru
Community Manager
Community ManagerI heard back from our support team and the feedback I'm getting is that as it stands, the issues you've described are just a bit too general to get to a root cause. Can I trouble you connect with our tech support team who can cut ticket which includes more granular details (like your account info):
Phone: 1-888-811-2323
Live Chat: www.telus.com/contactus (type "agent" when greeted by the virtual assistant)
