Forum Discussion
Error message with new Telus TV+ app on iPad mini
Can’t seem to get the new Telus TV app to work no matter what I try. Sign in is fine, but if I try to play live tv, it hangs, and then I get an error message “playback error: sorry an error was encou...
15.7
KHR
TELUS Team Member
TELUS Team MemberA couple of things to try:
1. Update to iOS 16
2. Turn off the TV Provider login (Settings --> TV Provider, make sure TELUS is unchecked)
I’ve tried logging out and unchecking tv provider already too
- dru
Community Manager
I heard back from our support team and the feedback I'm getting is that as it stands, the issues you've described are just a bit too general to get to a root cause. Can I trouble you connect with our tech support team who can cut ticket which includes more granular details (like your account info):
Phone: 1-888-811-2323Live Chat: www.telus.com/contactus (type "agent" when greeted by the virtual assistant)
iPadOS 16 isn’t available for iPad mini 4 yet. I’m as up to date as I can possibly get.
