Forum Discussion
Error code player P210
Has anyone encountered "Error_code_player_P210" in Optik TV channels?
This error code presents itself only before 9:30am and for channels 127, 131, 133, 135, 137, and 143. These are mainly major American network channels out of Seattle.
The oddity is that after 9:30am, the channels work.
I have talked to technical support (4x) indicating that this has to be a software bug because it is time stamped. They have said they have talked to the "back office" and that it should be resolved. Nope. Rebooting the router and modem and digital player box do not do anything. I have done this many times. The error code still shows.
Any insight to this would be helpful.
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- A-B
Community Manager
That's definitely an odd error. Do you have our newest Optik PVR equipment or have you been a customer for a while now? Optik-Kate is this something you're aware of by chance?
Just signed on less than a month ago. I have the newest Optik TV equipment (I believe). Not aware of Optik-Kate.
- I'm having the same issues as a new customer. We're going to ask to get their old 4k box bc the new one is clearly not tested properly.
This new box is RIDDLED with issues from day 1, just SOME of the issues we've encountered:
- It consistency has corrupted recordings that were fine an hour before but I walk away to say have dinner and come back and they have error msgs..
- it's deleted ALL of our saved recordings twice
- you can't record something more than once per day and you can't extend recordings for example we mainly record sports so for Rian delays, OT, etc
- it has stuttering issues that aren't fixed on restart
- you can't save recordings longer than the default 45 days
- you can't record the same show on more than 1 channel
- You have to manually go thru the guide and find what you want to record and the guide takes forever to load and just says "info unavailable" for like 20-30secs
- The search function is just broken it only shows a few options and when you try "view all" it shows completely random content (example you search boxing and randomly it'll show Thomas the train, Dora the explorer, Disney Channel kids stuff, etc)
And now to top it all off, it's completely broken. Started not being able to play anything in Netflix, now it can't play live tv or recordings. Error Code: ERR_PLAYER_P210
