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Ayuen1's avatar
Ayuen1
Neighbour
3 years ago
Solved

Error Message for new Digital Box: "Recordings are not currently supported"

As part of TELUS' required upgrade to support Netflix, I received a new TELUS TV digital box. Install and all functionality is fine. However, whenever I try to record a show through the interface or ...
  • Optik-Kate's avatar
    3 years ago

    Hi Ayuen1 has it been 15 days since the order of the new TELUS TV digital box? It takes 15 days for the recording functionality to switch over. If you are still not seeing the recording functionality after that, then it is possible your account needs to be reconfigured by one of our agents.