Forum Discussion
Disappearing series recordings - Digital Box
Hi Optik-Kate So I have noticed some previously set series recordings are disappearing from my 'Recording Schedule'. I had several 'series recordings' set which were recording previously aired progr...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi MrSL, thanks for flagging. Do you mind sharing which programs are impacted? If you have the title, season and episode, it would greatly help our investigation!
Optik-Kate So another Series recording disappeared... LA Fire & Rescue, channel 115 - Global.
So successfully recorded season 1 episodes 1 thru 5 then vanished. Noticed this during the broadcast of season 1 episode 6. A new series recording was set during episode 6 and guide shows S1:7 & S1:8 are scheduled to be recorded.
- Optik-Kate
Hi MrSL , are these recordings disappearing before the 45 days expiry?
Hi Optik-Kate I'm not talking the actual recordings of the program, but the "Series Recording" set to record the series.
Part 3
(#3) So I just attempted to do this. This is a future program so maybe more helpful? Although this is slightly different. Golf Channel Friday June 9th, 9am-11:30am LPGA Shopright Classic. Initially I looked at this in the guide. Pressed okay (to view details) and bottom left it says edit series, although non displayed in my scheduled series recordings. This time I went to edit series and cancelled it, got the message are you sure you wish to cancel, selected okay. Series apparently deleted. Now this time it did let me create a series which should be either the following 3 or 4 consecutive days. But when I look at my scheduled series recordings for that program only 1 program is set to record, not the following days? However if in the guide I view the following days program, again selecting okay in the guide it says edit series recording. Confusing eh, but I hope this helps somewhat.
- Optik-Kate
Hi MrSL just wanted to pop back in and say thank you for the information, I've passed the details on to the team for further investigation!
Part2 - Wouldn't let me post as 1, too long maybe?
(#2) I had a series recording set on Showcase channel, 'Lost Girl' (again these are all repeats) it did record I think 4 episodes season 1, shows 1-4. Then the series disappeared. I set individual recordings for 4 episodes (S1 episodes 5-9?). Same error viewing those individual listings, edit series, although series not displayed.
Hi Optik-Kate Okay, I'm sure this will look confusing, but i'll do my best lol, but this is from memory. So first (#1), I had series recordings set for 'This Old House' and 'Ask This old House' which I think were on PBS all repeats I still have one I manually recorded after both series disappeared that is Season 21. When I scanned through the guide for a future recording, it would let me record that, (and onscreen showed recording set) but a second press of the record button, the 3 red circles for series appeared briefly and then disappeared. No series was set. If when viewing the program on the guide, if I press the okay button it shows the program details and bottom left shows 'edit series' although non is set...
