Forum Discussion

BDW's avatar
BDW
Neighbour
3 years ago

Digital optical audio connection to Naim receiver

I recently upgraded to TelusTV-21T TV box and high-speed fibre connection. I previously had Shaw and used their Arris Group Model AX013ANM TV Cable box and was able to connect to my 2-year old Naim s...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

Sorry about that! Your best bet may be to reach out to our Tech Support team directly so they can troubleshoot from their end. They're available anytime at 1-888-811-2323 or via Live Chat online over at www.telus.com/assist

  • BDW's avatar
    BDW
    Neighbour
    3 years ago

    I have spent quite sometime speaking with them and they have not been able to figure it out.

    From the Naim chat forum, someone suggested the new TelusTV 21T box output is in multichannel format. My Naim receiver apparently has pulse-code modulation (PCM) 2 channel only, which is why the stereo audio output setting works from the VIP5602W TV box as I assume it is 2 channel. 

    Could that explain it? If so, is there a solution to allow us to use the TelusTV 21T box as the interface is better with it than the VIP5602W TV box? Can the output from the TelusTV 21T box be set to be compatible with 2 channel PCM?

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