Forum Discussion
Delayed live sports on new Telus android box
Anyone else experiencing their NHL feeds being 10+ seconds behind the actual play, and even other streams? Trying to discuss the game in real time with friends and other fans has become impossible ...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi! It is not an "issue" per se as some level of delay is inherent in live sports broadcasting, though the extent of the delay can vary based on many factors. That said, latency reduction is something that the development team is working towards!
I will likely call to verify this today when I get a chance, but figured I’d ask here.
Is there an option to “downgrade” to the prior top box version that doesn’t use Telus TV+?
After some reading last night it appears broadcast delays are around 7 seconds from live sports, while streaming it via the internet can be sometimes a full minute or more behind simply due to the limitations of internet based streaming at the moment.
A traditional cable top box with the lesser delay would definitely suit my needs better considering the only reason I have a TV package is for live sports lol
Is there an option to “downgrade” to the prior top box version that doesn’t use Telus TV+?
After some reading last night it appears broadcast delays are around 7 seconds from live sports, while streaming it via the internet can be sometimes a full minute or more behind simply due to the limitations of internet based streaming at the moment.
A traditional cable top box with the lesser delay would definitely suit my needs better considering the only reason I have a TV package is for live sports lol
- A-B
Community Manager
Yeah you'll need to speak with our team on the phone about that to confirm if it's an option. We definitely are working on improving the experience, but as different providers use different technology there can sometimes be slight delays, etc. While we can't control other providers' feeds, we definitely do try to have ours as close to real-time as possible!
