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telus1203's avatar
telus1203
Organizer
3 years ago

Customer Agent does not allow upgrading from Optik 2.0 to Optik 4.0

my uncle currently has optik 2.0 (which uses Essentials) and has older box, but wants to upgrade to Telustv-21T  (android) box.  Agent told , you need  optik 4.0 and cannot be upgraded from optik 2.0...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
3 years ago
As has been discussed previously on the forums, existing Optik customers will eventually be upgraded to the new hardware. It just takes time to roll out several million set top boxes. His best option for now is to just be patient.
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