Forum Discussion

Cainer's avatar
Cainer
Neighbour
2 years ago

Choppy during PVR Recordings

When watching any PVR’d recordings, I find the playback to be very choppy. This is especially true when trying to watch something from the beginning of the recording and it’s still airing live. Any advice or suggestions?

5 Replies

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager

    The reason for this would stem from the internet connection itself. Have you attempted troubleshooting that and/or speaking with our Tech Support team about this?

  • The recording is in the Cloud. I don't have a local option.

    There doesn't appear to be any issue with the choppiness after the recording is finished.

     

    • Rocky3's avatar
      Rocky3
      Guardian

      As A-B said internet. Too much activity at your place at the same time.

      I have fibre which has proven to be better than copper, but still have occasional stutter.

    • Rocky3's avatar
      Rocky3
      Guardian

      The issue you describe sounds like bandwidth, used to hear throttled internet during peak times, but of course Telus internet is super fast, so that can't be it. 😈

  • I doubt there is a suggestion to fix this. Add another issue in the recording file.

    Is it still choppy after recording is finished. Is the recording local or cloud?