Forum Discussion
Chinese channels 2801 and 2802 not working?
The channels are down for more than 12 hours. Is this normal? I just subscribed to Optik TV and the chinese package, got the box on Tuesday and Thursday can't watch it since afternoon. If this happens often, I'd better cancel the service while I'm still on the 30 days of testing the service before I got trap for 2 years contract.
17 Replies
TELUS_SupportOfficial Support Team
It appears that the broadcaster is experiencing technical difficulties. We've flagged this to the appropriate team for investigation and will provide updates as we get them!
This happened to me too. It's still not working. I rebooted the boxes and had the wifi reset too.
The channels are not working for me either. Its been down since 4pm yesterday. I've rebooted and reset the Wifi as well. The error message is saying "This channel is currently not available. The provider of this channel is experiencing technical difficulties."
Hello,
Fairchild TV channels 2801 and 2802 are not working. Its been down since 4pm yesterday July 18, 2024. There's an error message saying "This channel is currently unavailable. The provider of this channel is experiencing technical difficulties..." Is there a fix for this or just continue to wait until it comes back up?
Thank you,
I've rebooted and reset the Wifi but its still down.
- TELUS_Support
It appears that the broadcaster is experiencing technical difficulties at this time. Our Optik team is aware of the issue and monitoring. We'll provide updates as we get them!
- TELUS_Support
Is it just these channels or are you experiencing issues with any others? There may be an issue with the broadcasters themselves.
Looks like just these 2 chinese channels
- TELUS_Support
Gotcha. There are no reports of those channels having issues. If rebooting your equipment doesn't resolve the issue, your best bet may be to reach out to our Tech Support team so they can investigate for you!
