Chibiko's profile

Organizer

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5 Messages

Closed

Chinese channels 2801 and 2802 not working?

The channels are down for more than 12 hours. Is this normal?  I just subscribed to Optik TV and the chinese package, got the box on Tuesday and Thursday can't watch it since afternoon.  If this happens often, I'd better cancel the service while I'm still on the 30 days of testing the service before I got trap for 2 years contract. 

Just Moved In

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8.1K Messages

Is it just these channels or are you experiencing issues with any others? There may be an issue with the broadcasters themselves.

Organizer

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5 Messages

Looks like just these 2 chinese channels

Just Moved In

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8.1K Messages

Gotcha. There are no reports of those channels having issues. If rebooting your equipment doesn't resolve the issue, your best bet may be to reach out to our Tech Support team so they can investigate for you!

Neighbour

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4 Messages

Those 2 channels are down for me too

 

Neighbour

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3 Messages

Hello,

 

Fairchild TV channels 2801 and 2802 are not working. Its been down since 4pm yesterday July 18, 2024. There's an error message saying "This channel is currently unavailable. The provider of this channel is experiencing technical difficulties..." Is there a fix for this or just continue to wait until it comes back up?  

 

Thank you,

Neighbour

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3 Messages

I've rebooted and reset the Wifi but its still down.

Just Moved In

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8.1K Messages

It appears that the broadcaster is experiencing technical difficulties at this time. Our Optik team is aware of the issue and monitoring. We'll provide updates as we get them!

Neighbour

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4 Messages

Thanks for the reply, appreciate it.  hope is is resolved soon.  I think its' a Telus issue cause I have friends also on Telus that is not affected.

 

I hope both parties are not blaming each other and no one is fixing it.  On Fairchild's website it says "due to a technical failure in Telus, subscribers are unable to watch our programs normally"

Neighbour

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4 Messages

This happened to me too. It's still not working. I rebooted the boxes and had the wifi reset too.

Neighbour

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3 Messages

The channels are not working for me either.  Its been down since 4pm yesterday.  I've rebooted and reset the Wifi as well.  The error message is saying "This channel is currently not available. The provider of this channel is experiencing technical difficulties."

Just Moved In

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8.1K Messages

It appears that the broadcaster is experiencing technical difficulties. We've flagged this to the appropriate team for investigation and will provide updates as we get them!

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