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Channel premium selection won't load
I've been trying to get into the channel selection for a couple months now to change my premium over to Amazon Prime and as I never got to choose my channels when I renewed I'd like to do that as well...
I had issues similar to yours and eventually had to contact Telus. Turns out I was on a legacy package and Telus needed to make some change to my account before I could make changes to my packages myself.
I have been unable to change my Theme Packs and my Premium Package since I renewed a few months ago as it always fails to load. The message that comes up is " Looks like something went wrong while loading Optik TV Selections." Is there any way around this what's I can view my options online instead of calling in as I would rather be able to browse through channels than to listen to them over the phone.
- FuzzyLogic
Community Power User
I had issues similar to yours and eventually had to contact Telus. Turns out I was on a legacy package and Telus needed to make some change to my account before I could make changes to my packages myself.
