Forum Discussion
Channel management
I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did the 55" tv promotion and they sent me extra tv boxes which I sent back, and they claimed I cancelled the tv and applied a discount to my account. Now they told me I can't have the discount and the tv and I said I just want my tv and they are questioning me on if I was offered the promotion. I am extremely frustrated dealing with Telus customer support. They were supposed to have tech support fix this channel issue weeks ago but I'm still unable to manage my package. I'm on a two year contract and very frustrated so far.
18 Replies
In fairness to Telus support team, they are not the ones that are the programmers. They are just as tired of hearing our complaints as we are making them. The actual programmer(s) are the ones that are at fault. They are either incompetent's or are being restricted in their work.
Three days now the guide defaults to My Favorites. The time it took is very unreasonable. But no amount of complaints appears to speed up the final product. In fact it appears that there are complete failures in the programming which result in going back to the a previous version and starting over.
It almost seems like Microsoft is doing the updates.
Re: Channel management (TELUS Neighbourhood Subscription Update)
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yeah, can't even look to see what channels I have online, doesn't work!!! And app won't even install on any of my devices
I'm having the same problem and cannot find help online or over the phone. Very frustrating to say the least.
- A-B
Community Manager
Hello. I'm not entirely clear on what the issue is that you're experiencing. Are you trying to change your channel package or was your Optik service cancelled?
A-B That appears the common theme. That is why Kate just closed a thread, several topics in one thread, My own Options Button new thread was moved into this one. Read this thread and maybe you will undertand.
- I'm not talking about on the guide. I'm talking about managing my channel package to add channels or change the theme packs. It just says. "Something went wrong. Please try again later." It's been a month and a half of this. I want to edit my channel package.
I am signed up and the offer for the TV is still being made.
What are your channel issues, can you detail it?
