Forum Discussion
Channel management
I can't manage my channels or theme pack selection on the app or online and it's becoming very frusting. I've had a heck of a time dealing with Telus and only been signed up a month and a half. I did ...
yeah, can't even look to see what channels I have online, doesn't work!!! And app won't even install on any of my devices
I'm having the same problem and cannot find help online or over the phone. Very frustrating to say the least.
- You won't get any help. I was told by a Telus agent who admitted he was quitting in two weeks that I should switch providers because they will not fix this technical issue. And if they correct it, it would only be temporary as Telus refuses to fix the cause.
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Sent with mail.com Mail app- I had Telus send two extra TVs and tv boxes to my address as if I had three packages setup and they tried to charge me for each box. When my contracts up I'll never be back with them. They had way better customer service before. The loyalty department WILL try and clean up for them and fix the things but I'm sorry, repeated mix-ups are on the company and wear your patience. I don't have time to be fixing constant billing mistakes and should have access to management of my channels. I've gone unheard decide seeing people reply to my posts here saying they have the same issues. Fix yourselves Telus. Be better.
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