Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
I'm facing the same challenges on their website and Telus app. I consistently see the same error message: "Something went wrong. Try again" OR "Sorry, we are experiencing trouble connecting to the server this time...." and calling their support desk is a profound waste of time.
Same problem over here. Both on the website and in the app. Super frustrating as there was a hockey game on tonight that we wanted to watch, but haven’t been able to add the channel or change our theme packs. Scheduled a call back through the chat in the all but got a call from Tech support who obviously couldn’t help. Then they transferred me to the CLOSED customer service line. Super helpful 🙄
