Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
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Community Manager
Community ManagerHey Noobie is the email used to register here on the Neighbourhood community the same that's on your Home Services account? We'd like to share this with our team for further investigation!
Did you follow up for a solution to this. We would really like to manage our internet and optik tv through My Tellus? Tried all of the supposed solutions. Resetting, restarting, updating etc. Windows 10 laptop and Samsung tablet with app.
On the weekend I went through Facebook chat and since it was no help asked for a callback. I got the call the next day from an administrator who promised to forward a ticket to tech and that they would be in touch. Today Wed Nov 1 suddenly I can now manage my Optik TV but still can not manage my internet on My Telus on my laptop. Perhaps this will be fixed soon as well. I was told that this forum is not regularly responded to and the best way is to go through Facebook Messenger. I have still not received a call back.
Today, Monday, I can not manage Optik TV or Internet and though I got a call back on Thursday they said that yes we are having technical issues with this and that they would forward a ticket again. As of today no call back and still an issue. WTH
