Forum Discussion
Can't manage my package selection through the website or the Telus app
I've been trying to change my OptikTV selection for the past week with no success. The website loads fine but then it gets stuck in a perpetual loop then gives me an error I've tried on...
I have the same issue and have been dealing with it for a few months now with no resolution. It has now gotten worse because I also cannot manage Internet service any more. I always get the "Looks like something went wrong. Please try again." message every time. I have had several conversations with support, they were able to replicate the issue on their end, but no fix. No issues with the account or anything, and no service issues. I have been with Telus for about a decade or maybe more...
Based on my Google PlayStore review, I've been having this problem for at least a year and a half:
