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grimmt1's avatar
grimmt1
Organizer
3 years ago

Can't Set A Series Recording for Chek News At 5:00

A new subscriber to Telus, and having some issues I need to iron out. Latest Android TV Box (UIW4054TLU).   I haven't been able to set up a series recording for Chek News (channel 121) at 5:00.  I...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
3 years ago

Very sorry about that! Were you able to get through to Tech Support to get it finally resolved?

laurajackson's avatar
laurajackson
Neighbour
3 years ago
No, my millionth call resolved nothing again. I have been promised a call back after back office receives this escalation. But this has been escalated many times now.
On April 28 it was escalated and I was promised a call back within 24 hrs. Still waiting for that. And I’ve called the tech (who was here on 4/28 and left his card) twice and left messages.
  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Really appreciate your patience with this. Our Tech Support Escalation team will do their best to get to the bottom of this.

    • laurajackson's avatar
      laurajackson
      Neighbour
      3 years ago
      Hi there,

      I'm still waiting for somebody to call me back on my issues. It's been 3 weeks since Boudine said she'd call back last week. Radio silence.

      Still cannot watch the channels I want. Every night a new issue with TV service.

      I would like to cancel my service and go back to Shaw.

      Laura Jackson
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