Forum Discussion
Can't Set A Series Recording for Chek News At 5:00
A new subscriber to Telus, and having some issues I need to iron out. Latest Android TV Box (UIW4054TLU). I haven't been able to set up a series recording for Chek News (channel 121) at 5:00. I...
I'm new to Telus too and channel 121 has mysteriously 'disappeared' along with 3 other channels. In the TV guide the channel shows up but on the side with the number it has a little house icon with a line through it. And if I try to select that channel a message pops up saying 'This program can only be viewed while on your Telus home internet'. Which I am of course on my home internet.
I've called a million times for tech support. Reset modem and box a million times. They sent a new box which fixed it for a day or two and then it re-occurred. Then a technician came and 'fixed' it... for a day or two. And now on hold with tech support for the millionth time.
Very frustrating as a new customer to Telus.
- A-B
Community Manager
Very sorry about that! Were you able to get through to Tech Support to get it finally resolved?
- No, my millionth call resolved nothing again. I have been promised a call back after back office receives this escalation. But this has been escalated many times now.
On April 28 it was escalated and I was promised a call back within 24 hrs. Still waiting for that. And I’ve called the tech (who was here on 4/28 and left his card) twice and left messages.- A-B
Really appreciate your patience with this. Our Tech Support Escalation team will do their best to get to the bottom of this.
