grimmt1's profile

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Can't Set A Series Recording for Chek News At 5:00

A new subscriber to Telus, and having some issues I need to iron out.
Latest Android TV Box (UIW4054TLU).

 

I haven't been able to set up a series recording for Chek News (channel 121) at 5:00.  It always reverts back to an episode recording and only records the current day which then expires.  I actually see the series 3 red circles, flipping back to an episode single circle. Also, if I try to schedule a series recording for Chek Weekend News, it reports "Recording not set".    

This was no problem on Shaw - what am I missing?


Does Telus need to correct the guide metadata?
Is there a workaround, that does not require me adding a recording every day.


Accepted Solution

Just Moved In

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438 Messages

Hi grimmt1, I was able to replicate your experience on my end with certain news channels. Upon confirming with our development team, this is a known issue that we're working towards resolving, and you are correct that it is related to metadata configuration that prevents the recognition of episodes within a series. I will update this thread when I have more information. Appreciate your patience as we work towards resolving this. 

Just Moved In

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2.5K Messages

Hmm, that's odd indeed. Optik-Kate & KHR is this an issue you've heard of?

Organizer

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18 Messages

I brought up Chek News at 5:00 in the guide and then selected show times.  It shows each day's episode from Today, Monday, Tuesday, etc.  I toggled series recording by selecting the first entry in the day list (i.e. Today:Friday) and toggled through to the series selection.   It seems to maintain the series recording setting from here. 

Unfortunately, it still seems that something is wrong.

I looked at today's scheduled recording list and it does show "series" set.  But it only lists today's episode, it does not show Monday, Tuesday, etc. 
I then went to the guide, and it also shows today's recording with the series 3 circles, however when I move forward to Monday's show time in the guide, it does not show any recording being set, neither episode nor series. 

Definitely weird.   It looks like each episode is only part of it's own series and future episodes are their own independent series of one. 

Organizer

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18 Messages

Some other data points.  I have the same issue with Chek News at 6 as well.

If I select something like "Pictionary" on the Chek station (channel 121) and set up a series recording, it's fine.  The recording's scheduled list shows an episode set  up for each day in the future (today, April 17,18, 19, 20, 21, 24, 26).

So it must be related to how the Chek News shows are configured in the guide (metadata).

Just Moved In

 • 

438 Messages

Hi grimmt1, I was able to replicate your experience on my end with certain news channels. Upon confirming with our development team, this is a known issue that we're working towards resolving, and you are correct that it is related to metadata configuration that prevents the recognition of episodes within a series. I will update this thread when I have more information. Appreciate your patience as we work towards resolving this. 

Organizer

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18 Messages

Thanks for the very quick confirmation of the issue - it's appreciated.

 

For the time being, I'll set up the day recordings.

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