Forum Discussion
Billing
I I put in a change/move location request online through my account, I was called a few days before to set up the tech and was also advised that my internet package would need to change as my old one...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want our customers to have. Feel free to send us a private message and we can discuss further, thanks.
- I did speak with multiple people yesterday only to be dismissed which is not acceptable.I am currently waiting for a call back from a supervisor in customer loyalty to which I am hoping they can fix the issue as like I said I did nothing wrong, it was a mistake made by your people when I moved.Kind regardsKenny & Nathalie Mann
- TELUS_Support
Ok, if you do require assistance, let us know by sending us a private message.
Yes I do need help,
As I explained in my previous message, I was supposed to receive a call back from a manager in customer loyalty yesterday afternoon Sept 23 for this issue, I was called at 5:40pm and when I answered the call and said hello they hung up on me, the call lasted 4 seconds to which I have proof, and I have 4 witnesses to this.
This is terrible customer service and I am extremely upset, they hang up and don't even call back, on top of this I was supposed to be called in the afternoon, not early evening, I expect when something is said it's done.
Can a manager in customer loyalty call me today after 4pm, I don't want to be called by anyone else but a higher manager as I have gone through this with 5 different people that don't have the authority to correct TELUS's issues.
Please have them call me at (Removed number on public post)
Kind regards
Kenny & Nathalie (Removed last name)
