Forum Discussion
AppleTV PikTV unable to select content/scroll
Prior to is 16 the PikTV app on AppleTV has been a hit or miss. With the launch of is 16 I can barely select and scroll within the app. I’ve contacted support and have troubleshooted with them numerou...
dru KHR
Welcome back from (I am sure a well-deserved) vacation.
I can appreciate time off and each of us is deserving of one, however, should you have responded three weeks ago with a reply (similar to what you noted above) "I have escalated your concerns and will provide you with an update once able", this would have been acceptable. Posting the Reddit information was more/less a tactic to get traction for a response, since I was assured a number of times via chat and phone calls that the Telus Neighbourhood team is "quite responsive". In my initial post for this thread, I have indicated that I have spoken to support via phone and web chat, and have had no luck with them. I do believe that speaking with the development team would be a beneficial, thank you for this suggestion.
I will send you a direct message but wanted to update this thread accordingly as other users have expressed interest with knowing if I've been provided with a solution.
Thank you and talk soon.
