Forum Discussion

SirIsaac's avatar
SirIsaac
Helpful Neighbour
3 years ago

AppleTV PikTV unable to select content/scroll

Prior to is 16 the PikTV app on AppleTV has been a hit or miss. With the launch of is 16 I can barely select and scroll within the app. I’ve contacted support and have troubleshooted with them numerou...
AppleTV Scroll
SirIsaac's avatar
SirIsaac
Helpful Neighbour
3 years ago
I’m back on this site trying to find a solution.. when I am connected with a tech to troubleshoot it’s the same advice “uninstall, sign out, restart, etc.” there is no accountability that the app needs improvement KHR (above) asked me to confirm the same and once I replied, KHR became a ghost
applesauce's avatar
applesauce
Friendly Neighbour
3 years ago

sometimes I have reinstalled the app and it works for a while, other times not. I cannot see any rhyme or reason

  • SirIsaac's avatar
    SirIsaac
    Helpful Neighbour
    3 years ago
    It seems that I’ve downloaded and removed the app more times than actually watching TV. Do you also see playback errors when trying to resume an on demand item?
    • applesauce's avatar
      applesauce
      Friendly Neighbour
      3 years ago

      i do see playback errors, but more on app resumption - perhaps has something to do with having watched on laptop. intermittent and inconsistent - i just hit okay and they don't interfere at all.

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