Pete1161's profile

Organizer

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7 Messages

Closed

Apple TV not Working?

Hi when I select the Telus App on Apple TV it opens and then immediately closes (undoing new system with recordings). This happens with all my Apple TV’s and I have deleted the App and reinstalled it with the same result.  I am on the latest Apple TV public Beta software so perhaps this is the problem.  Would appreciate if someone could let me know if they are experiencing the same issue so I know if the problem is on my end or not.  Thanks!  

Helpful Neighbour

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8 Messages

If Telus actually had competent iOS developers, they'd already have known that the most recent betas have an issue. With Apple basically allowing anyone to sign up now, Telus needs to be more on top of this.

 

I'm not interested in using your Optik TV hardware, or that Garbage Android TV box you promote. I want to use my 4K Apple TVs. It's sad when RiverTV offers a 1000% better iOS experience vs. a muti billion dollar company like Telus.

Helpful Neighbour

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8 Messages

Here. Let me do your job for you.

 

AppleTV model A2169 (4K gen 2). tvOS 17.2 (build 21K5356c). Yeah it's a beta. No you can't rollback. Betas are available to all now, no developer account required. So, while poop on me for installing. Poop on you for not.

 

Telus TV+ App ver. 2.6.0 (468).

 

Xcode crash logs: 

 

Oh.. your crappy forum won't allow me to paste them. If you have some other way for me to forward them, please advise.

 

Helpful Neighbour

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8 Messages

1 Attachment

Helpful Neighbour

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8 Messages

1 Attachment

TELUS Team Member

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819 Messages

Thanks - I've passed this on to our Apple developers.

Helpful Neighbour

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8 Messages

17.2 RC out today. Still same issue. Anonymous, you've got a week before this releases to the masses.. so I guess get your "do the needful" people to fix whatever is busted before then.

Helpful Neighbour

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8 Messages

Reading some other forums of busted apps, one of the developers is claiming Apple broke "storyboards" in 17.2. Maybe that's useful to your developers. 

Organizer

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21 Messages

I have the same problem also. Telus Tv  Plus won't load on my apple tv. I tried everything uninstalling, then reinstalling Telus Tv Plus from apple Appstore, and even doing a factory reset. Nothing has worked.  

Just Moved In

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2.5K Messages

Hello. If you're experiencing the same issue, please note that our dev team is aware of this and actively working on a hotfix that should be released very soon!

Friendly Neighbour

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8 Messages

…still waiting the day after tvOS 17.2 public release for functional TELUS TV+ app… since this is impacting our ability to use our subscriptions, will there be any compensation for users?

TELUS Team Member

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819 Messages

Hi gojets25 Pete1161 whitewater CmndrTaco Kolly DrewOffTheBeat Peltron Rwagar75 FuzzyLogic 

 

The Apple development team pushed an app update to the Apple App Store early this morning to address the issues with tvOS 17.2. If you go to the App Store, navigate to Purchased and then click on TELUS TV+, you can download the app manually. If you have automatic updates turned on, your Apple TV may have already grabbed the new app, or it may be scheduled to download sometime today. The latest version is 2.6.1 (474). Apple doesn't publicly announce official OS release dates in advance, and we were anticipating it to come later this week; they beat us by a day. Thanks for the patience.

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