Forum Discussion
Solved
Apple TV not Working?
Hi when I select the Telus App on Apple TV it opens and then immediately closes (undoing new system with recordings). This happens with all my Apple TV’s and I have deleted the App and reinstalled it...
Hi gojets25 Pete1161 whitewater CmndrTaco Kolly DrewOffTheBeat Peltron Rwagar75 FuzzyLogic
The Apple development team pushed an app update to the Apple App Store early this morning to address the issues with tvOS 17.2. If you go to the App Store, navigate to Purchased and then click on TELUS TV+, you can download the app manually. If you have automatic updates turned on, your Apple TV may have already grabbed the new app, or it may be scheduled to download sometime today. The latest version is 2.6.1 (474). Apple doesn't publicly announce official OS release dates in advance, and we were anticipating it to come later this week; they beat us by a day. Thanks for the patience.
Thanks for the suggestions KHR. Tried everything and the 2.6.0 App (468) still refuses to open. I l also signed out of the TV provider page on the Apple TV and restarted the device as well. I noticed the problem right after I installed the tvOS beta 17.2 (21k5356c) which was released a couple of days ago. I have been on the beta program since I believe last June and have run many versions without this issue. Is it possible the developer is running the previous version before Tuesday’s update? Thanks Pete
- I have the exact same issues Pete. But even my Apple TV is on non beta and all 3 of them are refusing to work. Extremely annoying.
- I’ve had to use my phone or iPad to airplay stuff on Telus tv.. works fine that way via iPhone and iPad…. Both running the latest beta updates… just my Apple TV boxes are doing the same thing
KHRTELUS Team Member
Hi DrewOffTheBeat and CmndrTaco
Can you please let me know what generation of Apple TV, what version of tvOS and what version of the TELUS TV+ app you're running? This will help our developers try to solve the issue. The first port of call should be to ensure that you're on the latest non-beta OS and TELUS TV+ app versions.
Further, when you say 'refuse to work', can you describe the issue? Is it that the app opens and then immediately closes? Have you turned off TV Provider in settings?
As mentioned previously, we cannot guarantee compatibility with tvOS betas, as Apple only makes these available to to 3rd-party at the same time as they make them available developers the public.
