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Solved
Apple TV not Working?
Hi when I select the Telus App on Apple TV it opens and then immediately closes (undoing new system with recordings). This happens with all my Apple TV’s and I have deleted the App and reinstalled it...
Hi gojets25 Pete1161 whitewater CmndrTaco Kolly DrewOffTheBeat Peltron Rwagar75 FuzzyLogic
The Apple development team pushed an app update to the Apple App Store early this morning to address the issues with tvOS 17.2. If you go to the App Store, navigate to Purchased and then click on TELUS TV+, you can download the app manually. If you have automatic updates turned on, your Apple TV may have already grabbed the new app, or it may be scheduled to download sometime today. The latest version is 2.6.1 (474). Apple doesn't publicly announce official OS release dates in advance, and we were anticipating it to come later this week; they beat us by a day. Thanks for the patience.
Thanks for your responses. Unfortunately it doesn't seem like I can roll back. I have four Apple TV’s and updated them all at once - in hindsight I guess that wasn’t too smart :(. I reinstalled the Telus App so it would be the most recent version. Sounds like it’s a compatibility issue with the new Apple TV Beta and the Telus App. Hopefully they will play nice shortly. Thanks again for the responses. Cheers Pete
KHRTELUS Team Member
Hi Pete1161
One of our Apple TV developers downloaded the tvOS beta and TELUS TV+ app version 2.6.0 (468) loaded up fine for him. We did just release 2.6.0 (468) yesterday, so you should either expect the update to be pushed to your devices over the next week, or you can grab the update manually from the Apple TV app store.
One other thing you could try is to turn off the TV Provider setting (Apple TV Settings --> Users and Accounts --> Apple TV Accounts --> TV Provider --> Allow TV Provider to Access TELUS TV+) You'll want to toggle to OFF.
