Anyone else having major issues with new 4k Optik TV Box?

I concur with your opinion of the new TV boxes.  I am a new subscriber and so far have had nothing but annoying problems with them.  The first 3 boxes sent to me would not give me the options on the Guide to narrow the listings to favourite channels.  The fourth box finally listed the option for favourite channels but then when I wanted to watch my recorded programs ( I had 11 of them) they had all disappeared.  “No recorded content” was the message.  I have spent at least 7 hours in the last 2 weeks on the phone with Technical Support, who has not been able to do anything about my problems other than sending me new boxes.  This sub-par system is far from user-friendly.  I have to press at least 2 buttons when I turn the TV on before it will simply go onto the channel that I was watching when I turned it off.  Restricting the recordings to 45 days is very unreasonable.  If you go away on holidays there is little time to catch up on recordings.  And you can no longer choose to filter series recordings by new only/ reruns.  I switched to Telus on the recommendation of family and friends.  If I had known that the system  they offer now is not nearly as satisfactory I would never have done it.