Any update on Series Recordings recording across different channels TELUS?

I'm so done with series recordings - why so many issues? I'm so beyond frustrated!

Why can't a series recording overlap channels!

I selected a series recording on the first TSN Pointsbet Invitational curling event I saw on channel 903 (TSN4) on Wednesday.

Silly me, it should have been obvious that I also needed to do a future manual search on the guide for Wednesday and Thursday and Friday to set up the same series recording for the events on channel 900 (TSN1), 901 (TSN2) and 902 (TSN3) to ensure I record all the games.

Obviously "my fault".  <dripping sarcasm>

DaveYYC 

This has already been blamed on Global for not inserting data into broadcast to say it is a recurring series.

Not sure why they only did it for Shaw and Eastlink leaving Telus without.

Yes, these ongoing problems are frustrating - the latest for us is to have a Series recording set- for example Global National News, and it doesn't record.

When we check "Scheduled to record" there is often a list of upcoming dates - but they don't start for another week!

There wasn't a problem with how we set it up, because it used to work flawlessly, then all of a sudden.... nada.

Any ideas or suggestions, Telus tech folks ?????

TELUS_Support 

I believe you that things are passed along. To whom? It appears that once passed along Telus no longer has any involvement, that some third party may or may not fix something. To me it is becomming obvious Telus is not the software management party, it is either sub contracted or back to whoever developed this system.

If anyone worth their paycheque was given an issue a year ago and still has not resolved it, fire them.

My next belief is this format is abandoned and soon we will be offered a different tuner box, complete with a new set of problems.

Microsoft is struggling to keep the OS running so why am I surprised.

And I will repeat my pet peeve "My Favorites" was default until July update, so fixed once, why would it take so long to fix again???

There is two possibilities.

1) They are working hard to fix it but do not know how to fix it.

2) I said it before, this forum is so people can vent and then go away, to reduce calls to call center.

My pet peeve "My Favorites" as the default guide was fixed in February, lost in July and now 2 months later they cannot fix it again. This makes me think their techs do not know what they are doing.