Forum Discussion
Adult (porn) channel category 900 appeared today
Hi Was there a glitch today? All of a sudden we had adult viewing channels on our TV and the sport group (900s) had been renamed “Adult” - I saw one channel and it was definitely not for kids!! Would...
Optik-Kate
TELUS Team Member
TELUS Team MemberHi Marcus, thanks for flagging. We have safeguards in place for this specific scenario, so we're a bit puzzled about how this happened. Could you share more information so we can investigate further?
1. What time did this happen on the 15th?
2. Can you describe what you were doing before the occurrence? If you could take a picture of the last screen that had this error, it would be helpful. We know the adult content is no longer there, but please take an image of the screen where you saw the image
3. Did you visit the channel in question and do you remember what channel number it was?
Thanks,
Kate
Hello I had a similar issue happen I was some adult content showed up on my internet provider after havin the adult content blocked is still seamed to appear
- Hi Kate1. It was late afternoon. Sorry I don’t know the exact time.2. I had turned on channel 3 to view the categories when I noticed the ‘adult’ category listing, I was in a FaceTime call at the time so didn’t have the chance to take a photo.The bottom on the screen where the current channel pops up as you change them was also stuck on (fading out the category below 2000) and behind the entire “category screen” we could still see the content of whatever channel we were on but fairly dark - which also doesn’t normally happen.3. As I was with a group including kids I didn’t really focus on looking at content but I did change a channel and saw something of a soft porn / raunchy hallmark style sex scene so changed the channel back.4. Later that same day I wanted to test our wireless unit on our other TV but when I started it up it did a full reset - something that had not ever happened before since we first installed in.
- Optik-Kate
Hi Marcus007 , the team is still investigating this issue. In the meantime, to prevent the possibility of this happening again, may I suggest the following instructions on:
How to: Enable Parental Controls/Purchase PIN on an STB
Press Menu
Use <> arrows, to select Settings
Select Parental Control, Press OK
Select Parental Controls or Purchase PIN, press OK
Enter your 4 digit PIN
Navigate to the box next to Purchase PIN or Parental Controls, and press OK. A green lock will appear
Navigate to Ssave, press OK
Note: The Purchase PIN/Parental Controls needs to be activated on each STB individually. Enabling this feature on one STB will not enable this feature on the other STBs in the home.
How to: Create a Parental Locking PIN
Press MENU
Select Settings using the arrows
Select Parental Control using the arrows
Select Parental Locking using the arrows
Press OK
Enter a 4 digit PIN using your remoteConfirm the 4 digit PIN by re-entering the PIN
How to set up Parental Controls
Action
Press MenuUse the < > arrows, to select Settings
Press OK
Enter your password (the default password is 0) and press OK
Navigate to parental control, select the check box (if needed), select Edit and press OK
To block by rating navigate to movie rating or TV rating and press OK
Then use the < > arrows to select the rating you wish to block and press OK
To set up timeout navigate to unblock timeout and press OK
Use < > to select the amount of time.Press OK
Select the check box next to Block Unrated to block TV programs and movies.
Select the check box to show blocked program info to show descriptions of blocked programs
You can block content based on sexual situations, language, suggestive dialogue ...
When you have finished setting your parental controls, navigate to submit and press OK
