Forum Discussion

Ann3's avatar
Ann3
Neighbour
2 years ago
Solved

Ability to record daily news program as a series recording

Currently I cannot set up the system to series record the daily news program, I need to manually go and record each program separately. This is something Telus techs said they were working on resolving, can you please provide an update?

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Ann3 MrSL we just deployed a fix for news recording. Can you let us know if you're still experiencing issues?

9 Replies

  • space_cadet's avatar
    space_cadet
    Neighbour
    2 years ago

    Global News at 6 stopped recording (setup as a series) a few days ago, after having worked for years.  I have tried rebooting the box, resetting the recording settings, and even manually recording the news when it was on live, but nothing seems to work.  Any help with this please?

    • Rocky3's avatar
      Rocky3
      Guardian
      2 years ago

      I have had the 11pm news on series record for months and noticed it was deleted from schedule last night. Still there this morning for series recording, But I had about 20 scheduled shows, this morning there was only 4 in scheduled,

      I remember a comment that once a season series ends they will be deleted and have to be reinstalled when the new season starts. Odd that a few shows have recorded that are reruns even though they are no longer in scheduled,

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hmm, that should've been fixed a few months back. If that troubleshooting didn't do the trick, you may want to speak with Tech Support.

  • Rocky3's avatar
    Rocky3
    Guardian
    2 years ago

    News at 11 recorded last night and series record is still scheduled until Jan 29th so this is resolved.

  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Ann3 MrSL we just deployed a fix for news recording. Can you let us know if you're still experiencing issues?

    • MrSL's avatar
      MrSL
      Rockstar
      2 years ago

      Hi Optik-Kate , Yay! I just managed to set a 'Series Recording' for Global News @ noon - Edmonton and the schedule shows upcoming recordings so looking good!

       

      I am assuming that recordings will be okay. If not I'll be sure to let you know 😉

       

       

  • MrSL's avatar
    MrSL
    Rockstar
    2 years ago

    Hi Ann3 In response to one of my threads: https://forum.telus.com/t5/Optik-TV/Sports-Golf-not-always-adding-additonal-hour-to-New-recordings/m-p/143006#M13077

     

    KHR  posted the following (part selected):

     

    "As for series recordings -  there are 2 things that are in progress:

     

    • the second is a solution for shows that have no season and episode details (news and multicultural shows are the main culprits here), which should be coming in the earlier part of 2024."

    which I hope answers your question 😉

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello! Some programs (news broadcasts for example) have no season or episode details like scripted shows do...so the series recording fails. Our team is aware of this and actively working on a solution soon!

    • Rocky3's avatar
      Rocky3
      Guardian
      2 years ago

      A-B 

      The new box software must be looking for this embeded information whereas the old systems used a title (name of show) to grab and record. Show recordings on the Android system are also restricted to one channel whereas the old systems followed a show to other channels supporting name of show. I know this because when similar names appeared in shows they were also recorded. Already evidence is reported that after a season of a series recording the Android does not pick up the next season.

      Could it be that simple, change software to record by name of show. The option I left behind had new or all option as well.

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