Forum Discussion

MrSL's avatar
MrSL
Rockstar
2 years ago

6 months with TelusTV-21T – Basic system Improvements?

Just concentrating on the really basic expectations I think every user would expect from a ‘TV Guide’ & a ‘Recording’ perspective for paying customers. This is for the TelusTV-21T STB with cloud reco...
Flash54321's avatar
Flash54321
Organizer
2 years ago
This is just a dumb superficial corporate response. Absolutely nothing to give the customer hope that things will get better soon. At this rate I will have switched back to Shaw when my contract is up.

This is a 36 BILLION dollar company that can’t be bothered to do things in a reasonable amount of time. It’s almost like outsourcing everything is bad for the customer.

I’m sure Telus has given the developer a time frame for some functional updates but you can’t even give your PAYING Customers a hint of when to expect updates.
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Flash54321 

 

Is there a specific feature that you're looking for more detail on? Some things are more concrete than others and we may be able to share some details.

  • Flash54321's avatar
    Flash54321
    Organizer
    2 years ago
    Adding extra time in blocks 1hr, 2hr, etc

    Favoriting a sports team and having all games recorded regardless of channel or time

    Being able to record not just a block on the guide. I’d like to record a certain channel at a certain time regardless of what’s on.

    These are standard from your competitors years OLD system.

    It would also be awesome if I wasn’t forced to see your on demand advertising every time I turn on the tv. I already pay a premium for your service, I shouldn’t have more things to buy show up as the first thing I see.

    Further to the above, why don’t you have a free section like your old system and your competition l’s system.

    I’m sure there’s more but I’ve already spent enough time here.
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