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CKBern's avatar
CKBern
Neighbour
2 years ago

4k Optik digital box

We never had issues before. We were told we need new equipment so we went with it. Got it all hooked up and nothing but issues. Telus on demand has a licensing issue and won’t play anything. And the box keeps freezing. We’ve restarted the main wired PVR box and the wireless one and still nothing. What more can we do? Factory reset it all!!?? 😣

2 Replies

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  • Rocky3's avatar
    Rocky3
    Guardian
    2 years ago

    CKBern 

    If you do go private message please post that conversation less personal stuff of course.

    The latest here is to avoid everyone seeing the replies.

    You are not the first with this issue

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Definitely not the experience we want our customers to have. Feel free to send us a private message if you'd like to discuss further and we'll be here.

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