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mikhubb's avatar
mikhubb
Friendly Neighbour
2 years ago
Solved

4K WiFi STB Won't Connect to Telus Boost

I have a Telus T3200M router/modem. I have an ethernet cable going to an Access Point (Netgear WNDR3700v3) in another room in the house and a further ethernet cable going to my 2nd Telus Boost at the...
mikhubb's avatar
mikhubb
Friendly Neighbour
2 years ago

I have done some more testing (powered down ALL both boosts which are model DWS) and proven that my new wireless STB (Arris model VIP5602WT) will ONLY PAIR WIRELESSLY with my Telus Modem/Router T3200M. The wireless STB will NOT pair to the main boost with that boost wired into the T3200M and the wifi turned OFF on the T3200M.

 

So I am at a loss. Why will my wireless STB NOT connect via the Boost wired to the T3200M?

 

Then, once that is solved, then I can tackle having the wireless STB connecting via a Boost wired to an Access Point (not directly to the T3200M) 

 

Any help is greatly appreciated.

  • FuzzyLogic's avatar
    FuzzyLogic
    Icon for Community Power User rankCommunity Power User
    2 years ago

    I have a similar configuration. Not sure which Boost you have but I have disabled wireless entirely on the T3200M. Possibly try that and then restart the STB.

     

     

    • mikhubb's avatar
      mikhubb
      Friendly Neighbour
      2 years ago

      The boost model just says DWS as mentioned in the prior post. Also mentioned in the prior post I did exactly that, disables the wireless completely on the T3200M, wired the Boost to the T3200M and the Boost was running correctly and the Boost was only a couple of feet away from the STB, restarted the STB (went through STB restart multiples times actually) and the STB just would NOT connect via the Boost.

      I am trying to get some tech support as well. I am sure it is probably some simple, but if you don't know what it is it can be really difficult to figure out.

      Thanks again.

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