Security

SmartHome Security FAQ

Here's a handy list of FAQ's that we've seen here and across our social media channels. As always, if you can't find your answer here, you can always post here in the SmartHome Security forum to ask the community! What can I do if I'm experiencing te...

Close account fee of 1048cad

We were out of country and missed the security system payment. Then Telus informed me the account will be closed and added an account closure fee of 1048cad. First of all, I don’t understand what is this fee for. secondly, after 1 week I paid the bil...

Lack of Response to Graffiti Concern

There is offensive graffiti tagged on 2 Telus boxes located on Smith Ave between North Rd and Clarke Rd, Coquitlam. This was reported to the City of Coquitlam in mid-2023 who in turn reported it to Telus. I have also reported this graffiti to Telus i...

Door yo door sales

Your rep going around my neighbourhood needs to go away. He is going door to door to sell cellular service . We said no thanks this afternoon and now he is back banging furiously on my door to get me to answer, teach them that NO is NO. Also teach th...

2nd attempt for virtual appointment for telus home security and no call..

2nd attempt for virtual appointment for telus home security and no call... Left the lake to take the first one.. But no call.. Over and hour drive to get back.. This sucks

Real people

Do telus security have real people working for them or is it all computerized robots recordings

Outdoor camera recording vehicles as people

My camera is set up to record my backdoor but instead it record mostly large trucks etc driving down main street. Rarely do it record myself or anyone else going into the backdoor,

Faulty Smoke Detector - Replacement Required - Telus won't send it to me?

Short version: smoke detector faulty > Telus won't send me new smoke detector until I sign up for new contract Hi, I am originally an ADT customer (now Telus since last night, I guess?) and my smoke alarm has been beeping and the yellow "fault" light...

Can VDB750 doorbell stream in landscape mode?

Can a VDB750 doorbell camera stream in other than portrait mode to an IQPanel 2 control panel? The doorbell portrait image only occupies 1/3 of the control panel screen, which makes it so small it is difficult to recognize a person, especially in nig...

all sensors are bypassed after arm stay or away

all sensors are bypassed after arm stay or away. how can i make sensors not bypassed ?

Door to door sales

On Wednesday at 12pm I noticed someone at the door but I was not home. The individual walked away but proceeded to come back again at 2pm, 5:15pm, 7:00pm and finally at 8:25pm. I never answered the door once but had alerted my in-laws as after 4 time...

TELUS Neighbourhood

Latest topics

SmartHome Security FAQ

Close account fee of 1048cad

Lack of Response to Graffiti Concern

Door yo door sales

2nd attempt for virtual appointment for telus home security and no call..

Real people

Outdoor camera recording vehicles as people

Faulty Smoke Detector - Replacement Required - Telus won't send it to me?

Can VDB750 doorbell stream in landscape mode?

all sensors are bypassed after arm stay or away

Door to door sales

Doorbell camera way too sensitive

Telus not actually monitoring anything...

Screen time for Monitor panel

Security (ADT) Upgrades Required Due to 3G Going A...

Telus txt number 5451

Home Alarm Incessant Beeping& Alarm Ugrade Harrase...

Silent Arming Icon on base display

Compatibility between ADT Security System & Telus ...

Door to door sales

TELUS follow-up via text message